Daily Archives: May 10, 2018

HubSpot Launches Service Hub to Transform the Way Businesses Delight their Customers

Growth was once solely the domain of sales and marketing – no longer. HubSpot’s new customer service product is designed to turn every customer interaction into a growth opportunity.

CAMBRIDGE, Massachusetts, May 10, 2018 /PRNewswire/ — HubSpot, a leading CRM, marketing, sales and customer service platform, announced today the general availability of Service Hub, the latest product line in the company’s growth platform. Announced at INBOUND 2017, Service Hub is an all-in-one customer service system that changes the way growing businesses approach and deliver customer support. Powered by HubSpot’s free CRM, Service Hub provides companies with a complete record of a customer’s journey, meaning faster resolution times and happier customers, turning these positive interactions into marketing gold – positive word-of-mouth.

“Over the past decade, the acquisition funnel has been considered the most effective model for growth. But as people have become more skeptical of sales and marketing, the funnel has become less effective,” said JD Sherman, president and COO of HubSpot. “Your biggest untapped growth opportunity today is in fact your existing customers. With Service Hub, we’re giving businesses the tools they need to tap into that opportunity. Support products on the market today treat customers as a cost center, focusing on cost reduction. We’re building a system for companies that view service as a growth opportunity.”

When combined with Marketing Hub and Sales Hub, Service Hub integrates customer data with lead and deal data in a way that similar products on the market don’t. This gives marketing, service, and sales teams access to a complete record of a customer’s interactions with the company, allowing them to collaborate together to resolve customer issues better and faster.

The individual products that make up Service Hub are designed with the impatient, convenience-focused customer in mind. Customers can get fast help via their preferred channel, and service teams are armed with the technology needed to efficiently manage it all:

  1. Conversations – A universal inbox that unites messages across chat, email, and other channels to help team collaborate and enable customers to engage with companies however they want.
  2. Tickets – A CRM object to track, record, and organize customer needs.
  3. Automation – Platform-level automation that uses workflows to route Tickets and create a help desk.
  4. Knowledge Base – A tool that helps you create simple well-structured help articles from templates that automatically index on Google search and a reporting dashboard.
  5. Customer Feedback – A tool featuring guided survey creation, feedback collection, and audience insights analytics.
  6. Reporting – A new service dashboard featuring reports on how your team is handling tickets, how customers are sharing feedback, and the efficacy of your Knowledge Base.

“Some clients say that they don’t have the budget for more customer service, but that mindset needs to change. When you add value for customers, you simultaneously grow your own business,” said Steven Loepfe, founder and managing partner of Storylead, a beta user of Service Hub and HubSpot Gold Tier Partner. “As an agency, the majority of our revenue comes from returning customers and their referrals. Service Hub is exactly what we’ve been looking for. Our clients already use HubSpot, so this will be a natural step for them. It’s a huge opportunity, for us and for them.”

To learn more about Service Hub, please visit https://www.hubspot.com/products/service.

About HubSpot
HubSpot (NYSE: HUBS) is a leading CRM, marketing, sales, and customer service platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 41,500 total customers in more than 90 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to manage the customer experience from awareness to advocacy.

HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe, and The Boston Business Journal. The company is headquartered in Cambridge, MA with offices in Dublin, Ireland (EMEA HQ); Singapore (APAC HQ); Sydney, Australia; Tokyo, Japan; Berlin, Germany; and Portsmouth, NH.

Learn more at www.hubspot.com.

Logo – https://mma.prnewswire.com/media/561869/HubSpot_Logo.jpg

YPO Announces the 2018 Global Innovation Award Winners

Honoring Global Leaders Initiating Innovative, Transformative and Inspirational Breakthroughs

DALLAS, May 10, 2018 (GLOBE NEWSWIRE) — YPO, the premier chief executive leadership organization in the world, announced the winners of the Global Innovation Awards as a part of its third annual YPO Innovation Week. The Global Innovation Awards honors those YPO members who have initiated breakthrough innovations that inspire positive transformation.

In addition to recognizing the top innovators from among more than 25,000 YPO members across 130 countries, the Global Innovation Awards also honor Africa’s top innovator and the top young adult innovator, who is a child of YPO member (ages 17-29).

“Each year, YPO has this amazing opportunity to honor and highlight these distinguished innovators who are making an indelible mark around the world. The Global Innovation Awards highlight those who are leading the way in creating forward-thinking companies and significant opportunities now and for future generations,” said Keith Alper, Chair of YPO Innovation Week.

During May, the 2018 YPO Innovation Week will connect influential entrepreneurs, innovators and thought leaders to exchange ideas about inspiration, breakthroughs and transformation through more than 50 signature events, live two-way interactive video casts and livestream events around the world. YPO announced the top African innovator at Africa Ignite in Nairobi, Kenya, and the Global Innovation Award winner in New York City.

2018 Global Innovation Award Winners

Global Innovation Award – Harjit Gill, X-Halo
Harjit Gill is the CEO of X-Halo, the world’s first device to detect the early onset of respiratory diseases before any signs of symptoms. Connected to a smartphone, the device is the only one to give early warnings of disease and track lung health by measuring breath temperature.

Through the device, once signs are detected, patients can implement lifestyle changes and medication options to manage any potential issues at an affordable cost at home.

Global Innovation Award – Africa Top Innovator – Yariv Cohen, Ignite Power
Yariv Cohen is the CEO of Ignite Power, a Pan-African developer and financier of safe clean energy solutions. Of these solutions is a solar system for rural homes that integrates with mobile money for a pay-as-you-use energy and leasing model costing as little as USD4 per month.

Ignite Power has connected nearly 500,000 people to safe solar power and projects to reach 10 million by 2021.

Global Innovation Award – YPO Next Generation – Leslie Lim, Cicil
Leslie Lim is the Co-Founder of Cicil, a Google launchpad accelerator startup focused on providing financial access to the underserved Indonesian university student segment. Cicil provides micro loans to students, helping them in a number of ways including financing laptops and tablets, sports equipment and more.

“Congratulations to the 2018 Global Innovation Award honorees as they highlight the innovation and breadth of talent of the global YPO network,” said Scott Mordell, CEO of YPO. “These innovators are accelerating what’s next and leading the way for the future.”

Finalists
The top finalists for the YPO Global Innovation Awards include:

Jerry Callahan, Founder and CEO of Heatworks
Jerry Callahan is the inventor of Ohmic Array Technology, which combines an array of graphite electrodes with a digital control mechanism, providing a pure and effective method of heating water using water as the heating element instead of metallic heating elements.

Nicolas Durand, CEO and Founder of Abionic
Nicolas Durand is the CEO and Founder of Abionic, which has developed the abioSCOPE, the world’s most rapid diagnostic platform based on a drop of blood to improve medical diagnosis at point-of-care.

George Kurtz, President, CEO and Co-Founder of CrowdStrike
George Kurtz is the President, CEO and Co-Founder of CrowdStrike, a cybersecurity technology company highly recognized for its cloud-driven approach to stopping breaches. CrowdStrike’s technology — the Falcon platform — has established a new standard in helping organizations stop breaches, extending beyond malware to prevent advanced targeted attacks regardless of their origin or technique.

Sunil Lalvani, Managing Director of Binatone Lifestyle Ltd.
Sunil Lalvani founded Project Maji to tackle the global water challenge by designing and developing solar-powered water kiosks across rural communities in sub-Saharan Africa to provide safe drinking water. Currently, Project Maji provides 15,000 people with clean water across 11 locations with the goal of expanding to one million people by 2025.

Christina Lomasney, President, CEO and Co-Founder of Modumetal, Inc.
Christina Lomasney is the President, CEO and Co-Founder of Modumetal, which manufactures a new class of nanolayered metals that are stronger, lighter and more durable than conventional metals and alloys. While derived from the same basic raw materials as conventional metals, Modumetal’s nanolaminated alloys can be used almost anywhere metals and alloys are used today while providing significant performance improvements over conventional metals

Bob White, President and CEO of Entellus Medical, Inc
Bob White is the President and CEO of Entellus Medical, Inc, which has created the XprESS ENT Dilation System. The system, which has treated more than 200,000 to date, is used for the minimally invasive treatment of adult and pediatric patients with chronic and recurrent sinusitis. Patients treated with the system have experienced faster recovery, less bleeding, less use of prescription pain medication and fewer post-procedure debridements.

Lee Zheng, Owner of Smart Technologies and Investment Ltd. and Founder and CEO of PIN Genie
Lee Zheng is the owner of Smart Technologies and Investment and Founder and CEO of PIN Genie. PIN Genie is an innovation of PIN technology. This highly secure, peek-proof patented technology can be applied to devices that require the use of PIN, making it impossible for others to spy a PIN and providing more security and convenience for users.

About YPO Innovation Week

YPO Innovation Week is a series of more than 50 events conducted in over 30 countries throughout the world from 7-11 May 2018, featuring dynamic global innovators who will come together to share best-in-class business strategies as well as timely and relevant insights that are fueling innovation and shaping the future of global business over the next decade.

Through signature Innovation Week events, live two-way interactive video casts and livestream events, business leaders will learn how to keep pace with innovation trends on a global scale, innovate and disrupt industry practices, nurture and develop value-creating ideas across organizations and positively impact communities, industries and the world.

About YPO

The premier leadership organization of chief executives in the world.

YPO is the global platform for chief executives to engage, learn and grow. YPO members harness the knowledge, influence and trust of the world’s most influential and innovative business leaders to inspire business, personal, family and community impact.

Today, YPO empowers more than 25,000 members in more than 130 countries, diversified among industries and types of businesses. Altogether, YPO member-run companies employ 16 million people and generate USD6 trillion in annual revenues.

Leadership. Learning. Lifelong. For more information, visit YPO.org.

Contact:
YPO
Linda Fisk
Office: +1 972 629 7305 (United States)
Mobile: +1 972 207 4298
press@ypo.org

UN Resumes Airlifts of Migrants From Libya to Niger

BERLIN The United Nations’ refugee agency says it has airlifted 132 vulnerable migrants from Libya to Niger, the first group to be flown out after a two-month halt in such evacuations.

The U.N. High Commissioner for Refugees says the group of refugees and asylum-seekers was flown from Tripoli to Niger’s capital, Niamey, on Thursday. UNHCR’s humanitarian evacuation program had been halted in early March amid concerns from Niger’s government that migrants were arriving there faster than previous arrivals could be resettled elsewhere.

UNHCR tried to fly out the migrants on Tuesday but the flight had to turn back to Tripoli because of technical problems.

The U.N. has been trying to empty government-controlled detention centers in Libya as part of a stepped-up effort to tackle the smuggling and slavery of migrants.

Source: Voice of America

DRC Confirms Ebola Outbreak Near Border

JOHANNESBURG, SOUTH AFRICA � Health officials in the Democratic Republic of Congo are racing to contain a new Ebola outbreak announced this week. At least two people are confirmed to have died of Ebola this month in a remote village of northwest DRC, very close to the border of the smaller, neighboring Republic of Congo.

The DRC’s health minister, Dr. Oly Ilunga, has been keeping people updated on social media, tweeting that on Thursday — some 24 hours after the initial announcement — a team of 12 experts landed in Mbandaka, the city closest to the outbreak.

Ilunga said that Ebola had been confirmed in two of 17 hemorrhagic fever deaths seen in recent weeks in the northwest village of Bikoro. The area has reported 21 cases of hemorrhagic fever in all.

“Our country, he said in an open letter to the Congolese population, is facing a new epidemic of Ebola that is a public health emergency of international concern.

The World Health Organization has released $1 million from its emergency fund to respond to this outbreak. WHO and medical aid group Doctors Without Borders are leading the response, and have sent experts to the site.

MSF’s DRC emergency team is already on site and has been supporting the Ministry of Health to deploy a rapid and tailored response to the emergency since last Saturday, the group, known by its french acronym MSF, said in a statement. MSF will continue to adapt its response according to the needs on the ground.

The aid group declined to give more details, saying its experts were still gathering information.

‘This is not the first time’

This is not Congo’s first encounter with the hemorrhagic fever, which causes an acute, serious illness which is often fatal if left untreated. It is transmitted to people from wild animals and can be spread through human-to-human transmission.

Ebola derives its name from the place it was first discovered, the Ebola River, a tributary of the Congo River, in 1976. The average survival rate is 50 percent, according to the WHO.

WHO spokesman Tarik Jasarevic told VOA this is Congo’s ninth outbreak of Ebola since the virus was first identified, including one last year that he said “was contained relatively quickly.”

“So we are hoping to do the same thing this time around — to send quickly teams to the area where the virus has been confirmed to be circulating, to be in position to identify those who are sick, to be in position to identify those who have been potentially exposed, to put in place all those necessary measures that are used every time when there is an Ebola outbreak to try to stop the transmission as fast as possible,” he said.

This latest outbreak has occurred in an area near the banks of the Congo River, just across the border from the Republic of Congo. Because this region is poor in infrastructure, its many waterways are vital for transport and trade activities.

Ebola killed more than 11,000 people in a two-year epidemic that ravaged Guinea, Sierra Leone and Liberia between 2014 and 2016. So far, none of the recent outbreaks in Congo have been connected to that event.

The WHO’s Jasarevic said that to contain the newest outbreak, it is crucial that people in and around Bikoro cooperate with local health authorities.

“It is really important that communities in this particular area are engaged, are working together with authorities in terms of safe burial practices, in terms of proper contact tracing, to be compliant with those procedures,” he said. “The community engagement has been proven as a key component in successful containment of an Ebola outbreak.

Source: Voice of America